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Customer Service Respresentatives — The Faces And Voices Of Business

Customer service representatives are the front-line communication vehicles of businesses. Businesses want to ensure a positive experience when important customers and partners are interacting with customer service representatives.

PSI's Customer Service Battery (CSR) quickly identifies the most high-quality, conscientious, service-oriented employees. The Customer Service Representative (CSR) battery is constructed to assess the critical abilities and attitudes that distinguish the most effective CSRs through their service attitude, problem solving capabilities and attention to detail.

Criterion-related studies support the use of the CSR battery for predicting job performance. Plus, statistical analysis indicates that the assessment battery is fair for all ethnic, racial, and gender groups, so you can hire with confidence. The CSR battery is a professionally developed, job-related selection system designed to help employers by providing:

• Fast, Easy Use and Interpretation
• Improved Hiring Processes
• Successful Training Outcomes

CSR BATTERY (CST)

• Language Skills
• Problem Solving
• Following Written Directions
• Classifying
• Visual Speed & Accuracy
• ViewPoint W4SV

PSI offers several assessments that enable you to quickly focus on those candidates that have the most potential. Contact our expert staff to discuss your business objectives and design the strategy that will achieve results.