All posts by Lisa Halter

Quick or Interesting? Tradeoffs Between Brevity and Candidate Immersion

In recent years, I have been observing a tension evolving between two important goals in many organizations’ talent assessment endeavors. Understandably, many organizations are interested in the briefest possible assessment processes, particularly for entry-level high volume assessment programs.  The goal of brevity is to ensure candidates do not abandon the assessment, thereby limiting the size of the potential talent pool.  At the same time, many organizations also desire highly immersive assessment processes, to ensure an up-to-date, engaging experience for candidates with innovate assessment content corresponding to cultural and market imperatives.

These two trends can sometimes conflict.  Just like it can be harder to feel immersed when watching a commercial compared to watching a full-length movie, there is often a limit to the candidate engagement possible with a very brief assessment.  That said, brief, validated assessments can still be valuable in high volume selection settings.  As an initial hurdle in a multi-stage selection process, a brief, initial assessment – even if less than maximally immersive – can help eliminate applicants with the least chance of success on the job.

Nevertheless, when more time is available and technology will support a more sophisticated test delivery model, immersive assessments such as multimedia or game-like simulations provide many advantages.  Along with the cutting-edge image imparted to candidates by the organization, evolving technologies can allow for the assessment of a broader range of competencies than more traditional assessment methods.  Candidates can also leverage the assessment experience as a realistic preview of job or training requirements.

This week at the 32nd Annual Society for Industrial & Organizational Psychology Conference in Orlando, FL, PSI will present research describing another potential benefit of utilizing engaging, multimedia assessments in settings that can support such technology.  More specifically, we will present results of a study illustrating how an immersive, multimedia simulation format can potentially reduce minority-majority subgroup differences in the assessment of cognitive ability.

To learn more about this topic, join us for this SIOP Conference session titled, “Alternative Measures of “G”:  Not Your Grandfather’s Cognitive Tests” on Friday, April 28th, beginning at 1:00 p.m.

We hope to see you there!


Joseph Abraham, Ph.D., is Vice President of Assessment Solutions at PSI. Contact him at jabraham@psionline.com or by phone at 818.847.6180.

Click here for more information about PSI’s comprehensive testing solutions.

 

 

Creating an Ethical Workplace: Applying a Model for Ethical Behavior

Workplace ethics remain at the forefront of concerns for organizations of all types where employees can do harm as a result of unethical behavior. A report sponsored by the SHRM Foundation (Olson, 2013) underscores the importance of workplace ethics and the prevalence of ethics-related issues and concerns, noting:

  • Nearly half of U.S. employees report witnessing unethical or illegal conduct in their workplaces, and the majority of these events go unreported and unaddressed.
  • More than half of the 10 largest corporate bankruptcies since 1980 resulted from unethical business practices.
  • In 2012, corporations paid almost $8 billion in fines for defrauding the U.S. government and taxpayers. The Financial Crisis Inquiry Commission report found that a major cause of the 2008 crisis was a systematic breakdown in ethics.

Given the prevalence of ethical misbehavior, it is not surprising to see almost daily evidence recounted in the media. High profile cases of fraudulent actions by executives and individuals in positions of authority are frequently described that result in multimillion dollar settlements, criminal convictions, and the destruction of personal and corporate reputations.

At the same time, instances of unethical actions among employees in relatively low-compensation jobs receive less attention in the headlines. There are many such jobs that have access to money, property, or sensitive information. For example, customer service representatives, retail employees, and security guards.  These “low pay/high trust” jobs also pose potential risks to do serious harm via unethical actions.

This week, I will be leading a symposium on this topic at the 32nd Annual Society for Industrial & Organizational Psychology Conference in Orlando, FL.  This session will review a model for unethical behavior in the workplace and its application to develop a program to foster an ethical work culture, focusing on low wage/high trust jobs in the assessment industry. The presenters bring a diverse range of perspectives, including academic and consulting environments. The session will provide a case study to serve as a backdrop to examine the application of elements of the model, considerations, and implications for research and practice.

In the first presentation, Professor Paul Sackett, University of Minnesota, will review and discuss the development of an actionable model of the determinants of unethical/counterproductive behavior by employees. Drawing from the literature review examining a variety of existing models of determinants of ethical/unethical behavior, the best and most actionable aspects of various models were identified which could be applied in the workplace. The resulting model is comprised of three sets of factors, including fixed individual factors, changeable individual factors, and organizational factors. The model served as a foundation for the design of a program to foster an ethical workplace culture.

In the second presentation, I will describe the application of the Sackett-PSI model as a framework to design a program for creating an ethical work culture for low wage/high trust jobs in the assessment industry; i.e., test proctors.  This presentation will explore the design of program components, considerations for implementation, and empirical research that is underway to evaluate and optimize the program.

The third presentation by Cathleen Callahan, Sr. Manger of Assessment Solutions at PSI, will review the development of a workplace ethics training program designed to address ethical principles and behavior guidelines that are specific to the context of the test proctor role.  A work culture survey was also developed on the basis of the Sackett-PSI actionable model, which is used to gauge the ethical culture.

The session discussant, Professor Neal Schmitt, Michigan State University, will discuss salient points of the presentations, recommendations for future research, and implications and opportunities for I-O practice.

To learn more, join us for this SIOP session on Saturday, April 29th, beginning at 8:00 a.m.  Following the presentations, there will be a facilitated audience discussion, led by Dr. Schmitt and joined by the presenters. Attendees will have an opportunity to share perspectives and discuss implications for I/O practice and opportunities for research collaboration.

We hope to see you there!


John Weiner is Chief Science Officer at PSI.  Contact him at jweiner@psionline.com or by phone at 818.847.6180.

Click here for more information about PSI’s comprehensive testing solutions.

 

 

PSI TO SPONSOR THE 32ND ANNUAL SIOP CONFERENCE

Glendale, CA – April 20, 2017 – PSI Services LLC (PSI), an industry-leading provider of professional testing services, announced that they will be sponsoring the 32nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP) to be held in Orlando, FL, April 27-29, 2017. PSI will be located at booths #501 & #616.

In addition to being the largest gathering of industrial psychologists in the world, this year’s conference celebrates PSI’s recent acquisition of Performance Assessment Network, Inc. (PAN) – a leading provider of talent measurement solutions that help organizations of all sizes hire, develop and retain the right talent.

“PSI has always been a leader in providing highly accurate, defensible and easy to use assessments for optimizing quality of hire, mitigating risk, and reducing administrative burden for our clients,” said Stephen Tapp, PSI’s CEO.  “Acquiring PAN now affords our clients the market leading technology they’ve always wanted, and an unprecedented degree of flexibility to build leading edge selection processes that attract, engage, and inspire their candidates, while driving measurable results.”

About PSI

PSI Services LLC (PSI) has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions. PSI offers a comprehensive solutions approach from test development to delivery to results processing, including pre-hire employment selection, managerial assessments, licensing and certification tests, distance learning testing, license management services and professional services. More information is available at www.psionline.com.

 About PAN

Performance Assessment Network (PAN) is a leading provider of talent measurement solutions to help organizations of all sizes hire, develop, and retain the right talent. Our suite of industry-leading assessment tools, innovative technology, and support services offers clients a single source for streamlined people measurement.  More information is available at www.panpowered.com.

 Further Information

Brad Schneider, Senior Vice President
PSI Services LLC
+1 818 847 6180
bschneider@psionline.com

The Importance of Recertification

Months ago, United States soccer legend Landon Donovan announced that he would come out of retirement and return to the Los Angeles Galaxy right before postseason to help them win an unprecedented sixth Major League Soccer championship. This isn’t the first and definitely won’t be the last high-profile return from retirement in professional sports. As always, the question fans are asking is a variation of the same concern:  After an absence of almost 2 years, is he still as sharp as he was when he signed off? Come to think of it, the same question could be asked of professionals in pretty much any profession.

On the whole, we do a very good job of assessing professionals’ capabilities upon entry to practice. However, are we doing enough to ensure that professionals continue to maintain the competencies necessary for safe and effective practice of their job role throughout their careers? I imagine that there would be quite a lot of variety in reactions to that question, which may be reflective of the amount of variability in recertification and renewal practices across the credentialing industry. While it is customary for lapsed credential-holders to start again from the bottom, it seems every credentialing program has their own unique requirements for their credential-holders.

Due to rapid rate of change in some professions, certification programs are faced with the challenge of keeping up. Likewise, practitioners are tasked with staying current with new technologies so that they can effectively perform their responsibilities. In many cases, credentials don’t have the same shelf life as other fields, so, for example, it becomes less important to ensure that programmers are still proficient in a specific programming language if there is no expectation for programmers to use that language 10 or more years after initial certification. In other cases, the skillset is as important as ever but the tools change often, such as the evolution of medical and surgical treatment of vascular maladies. In other words, physicians still need to know about the same physiological functions and diseases yet also adjust practice according to updated clinical evidence and changes to diagnostic sonography tools. On the other hand, there are always going to be professions where things don’t really change from year to year. For example, the techniques and methods that ocularists use to create ocular prostheses go back a few decades and they have stayed the same for a good reason. So in this case where little is expected to change across a professional’s career, should we still be checking they still meet the minimum standards of practice?

In order to address some of these questions and concerns, the ATP Recertification and Renewal subcommittee of the Certification and Licensure division have developed a survey designed to solicit from credentialing bodies, such as state licensing authorities and professional associations, information about their recertification and renewal requirements. I am one of the chairpersons of the subcommittee and I would appreciate your help with completing the survey. We hope to learn a great deal about the different recertification and renewal practices and plan on sharing the results at the 2018 Innovations in Testing conference.

So back to the original question: After 2 years, are we still talking about the same soccer player? While there is no doubt that Landon will be an asset to his team, only the most optimistic of fans would expect him to light up the pitch without first seeing if he still has the chops. In other words, even sports superstars are required to demonstrate their continued competence. But don’t feel bad for them; they can retire at age 32.


Amin Saiar, Ph.D. is Senior Psychometrician at PSI.  Contact him at amin@psionline.com.

Click here to learn more about PSI’s comprehensive certification solutions.

 

 

PSI TO SPONSOR THE 2017 ASSOCIATION OF TEST PUBLISHERS (ATP) – INNOVATIONS IN TESTING CONFERENCE

Glendale, CA – March 2, 2017 – PSI Services LLC (PSI), an industry-leading provider of professional testing services, announced that they will be a Platinum Sponsor for the 2017 Innovations in Testing Conference to be held at the Westin Kierland Resort in Scottsdale, AZ, on March 5-8, 2017.

“PSI has long been a leading contributor and active supporter of the Association of Test Publishers,” said Greg Becker, EVP, Strategy and Market Development.  “We take great pride in participating and exhibiting at the show (booth #40) and sponsoring the Internet café.  This year PSI will be Leading the Conversation in the conference program, by presenting in 14 program sessions.”

MONDAY, MARCH 6
9:30 AM – 10:30 AM   Measuring Test Competency: A Cross-Divisional Session on the Value of Performance Testing
11:00 am – 12:00 PM   Addressing the Gaps: Using Research on Security Practices to Identify Your Organization’s Shortfalls
12:00 PM – 1:15 PM   PSI Services ATLAS Cloud Product Demo
12:00 PM – 1:15 PM   RPNow: On-Demand and Scalable Platform for Secure Online Proctoring for Anytime Anywhere Test-Taking
12:00 PM – 1:15 PM   Competency Modeling, Fueled by Technology
1:15 PM – 2:15 PM   Crowd Sourcing: The Future of Survey Research?
2:30 PM – 3:30 PM   Monitoring Assessment Performance: Analysis, Record Keeping, Reporting and Taking Action
2:30 PM – 3:30 PM   Performance Testing: Opportunities, Challenges, and Lessons Learned
5:30 PM – 7:00 PM Detecting Inattentive Respondents in MTurk and Research Samples
TUESDAY, MARCH 7
2:30 PM – 3:10 PM Getting Fired Up About Market Research
4:30 PM – 5:30 PM
 
From A to Z: How to Deliver Learning, Practice Exams, and Certification Credentials, all from your LMS
4:30 PM – 5:30 PM
 
Reaching Your Candidates: Using Multiple Delivery Models to Expand Access to Assessments
WEDNESDAY, MARCH 8
8:45 AM – 9:45 AM When They Practice, You Can Learn: Innovations in Practice Exam Use
 
10:00 AM – 11:00 AM Transitioning to Automated Test Assembly: An Overview and Case Study

“The ATP conference is one of the testing industry’s leading events and provides PSI an opportunity to meet with valued clients and peers, and discuss the latest trends that will shape the future of the industry,” said Stephen Tapp, PSI’s CEO.

About PSI

PSI Services LLC (PSI) has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions. PSI offers a comprehensive solutions approach from test development to delivery to results processing, including pre-hire employment selection, managerial assessments, licensing and certification tests, distance learning testing, license management services and professional services. More information is available at www.psionline.com.

Further Information

Greg Becker, Executive Vice President
PSI Services LLC
+1 818 847 6180
gbecker@psionline.com

PSI SERVICES LLC ACQUIRES PERFORMANCE ASSESSMENT NETWORK (PAN)

Leaders in Talent Assessment and Measurement Solutions Combine Forces

Burbank, CA January 24, 2017  PSI Services LLC (PSI), a worldwide, industry-leading professional testing services provider to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions, today announced that they have acquired Performance Assessment Network (PAN), a recognized leader in talent assessments and measurement solutions for the Corporate, Government and Education marketplace worldwide.

The acquisition of PAN extends PSI’s product range and solution reach for its Talent Assessment market segment, providing an opportunity for the combined portfolio to expand their hiring and development programs leveraging PAN’s world-class assessment technology, supported by content from PAN’s industry-leading assessment catalog and PSI’s seventy years of expertise providing products and industry leading psychometric consulting in the Talent Assessment industry.

“The PAN acquisition supports PSI’s expansion plans for our Talent Assessment market (PSI’s original market segment) as we look for strategic opportunities to continue our growth,” said Steve Tapp, President and CEO of PSI. “By combining PSI’s extensive psychometric consulting arm, industry leading assessment products, and operational expertise with PAN’s expanded leading edge technology and test catalog, including IPAT published products, PSI is well-positioned to deliver world-class solutions and provide more choice to the Human Capital marketplace.”

Jim Holm, PAN’s CEO, said, “We believe the partnership with PSI to be an excellent growth opportunity. The worldwide operational resources and test security experience of PSI, combined with PAN’s more than 16,000 active testing administrators and HR managers using PAN’s technology and catalog to hire and develop great employees, will provide a unique suite of robust product solutions to accelerate growth and provide enhanced services.”

PSI provides various solutions worldwide through its multiple business channels including talent assessments (of job-seeking candidates as well as employee development programs), licensure testing and license management services (for government regulatory agencies), certification credentialing services (for certifying bodies) and leading academic institutions. PSI offers clients various solutions to measure, assess and identify the skills, traits and abilities of individuals seeking jobs, degrees, and licensure or certification credentials. 

About PAN

PAN was founded in 2000 by two clinical psychologists that saw a need to compile the best online assessments onto one platform. Today, PAN is the leading provider of talent measurement solutions to help organizations of all sizes hire, develop, and retain the right talent. PAN’s suite of industry-leading assessment tools, innovative technology, and support services offers clients a single source for streamlined people measurement.  More information is available at www.panpowered.com.

About PSI

PSI Services LLC (PSI) has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions. PSI offers a comprehensive solutions approach from test development to delivery to results processing, including pre-hire employment selection, managerial assessments, licensing and certification tests, distance learning testing, license management services and professional services. More information is available at www.psionline.com.

Further Information

Greg Becker, Executive Vice President
PSI Services LLC
+1 818 847 6180
gbecker@psionline.com

PSI SERVICES LLC ACQUIRES ECDL SWITZERLAND

Burbank, CA – January 19, 2017 –  PSI Services LLC (PSI), a worldwide, industry-leading professional testing services provider, today announced they have acquired ECDL Switzerland AG, the organisation that promotes the development of computer skills by delivering the ECDL certificates in Switzerland and Liechtenstein.

“We are excited about belonging to an international company as we already offer an international certificate for computer users”, said Julia van Wijnkoop, Managing Director of ECDL Switzerland, “We have worked with the PSI teams in Sweden and UK over many years and are looking forward to advancing that working relationship now as part of the PSI family.”

“Given our extensive involvement with ECDL internationally, the acquisition both enhances PSI’s position in the crucial area of digital literacy and supports the continued expansion of our global footprint.” said Steve Tapp, President and CEO of PSI.  “By leveraging the wealth of experience that exists within ECDL Switzerland and their in-depth local knowledge, we will be able to bring our full range of products and services to existing clients, as well as growing our presence significantly in the Swiss market.”

PSI has played a leading role in the field in digital literacy for over 20 years. As the pre-eminent provider of courseware, diagnostic and certification tests for the internationally recognised European and International Computer Driving Licence (E/ICDL), it delivers millions of tests each year to 26 countries in 22 languages, with an exclusive presence in some of the programme’s largest markets.

About ECDL Switzerland AG

Founded in 2000 and based in Basel, ECDL Switzerland AG aims to promote the development of computer skills. As the licensee of the Swiss Informatics Society (SI), ECDL Switzerland AG is responsible for the implementation and coordination of the ECDL (European Computer Driving Licence) programme in Switzerland and Liechtenstein. The team consists of 20 members of staff. They issue the ECDL certificates which are obtained by passing the ECDL online exams. Schools, as well as companies and organisations, can become accredited ECDL Test Centres. This allows them to offer the ECDL exams to their students, participants in their courses or members of staff. For more information, visit www.ecdl.ch.

About PSI

PSI Services LLC (PSI) has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions. PSI offers a comprehensive solutions approach from test development to delivery to results processing, including pre-hire employment selection, managerial assessments, licensing and certification tests, distance learning testing, license management services and professional services. More information is available at www.psionline.com/international.

Further Information

Julia van Wijnkoop, Managing Director
& Head Marketing ECDL Switzerland AG
+41 61 270 88 7
julia.vanwijnkoop@ecdl.ch
Alistair Fryer-Bovill, Director of Marketing
PSI International
+44 (0)1763 252191
afryer-Bovill@psionline.com

 

The Best Get Better Together: PSI Services LLC Acquires Software Secure

What the PSI acquisition of Software Secure means for you

We are pleased to share that Software Secure (SSI) has joined the PSI family today. After spending 17 years building a successful remote proctoring business, we felt our customers would be best served by SSI partnering with an organization that had a complementary set of attributes and help allow us to scale faster and more efficiently.

We are writing this [letter/blog] to you for two reasons. The first is to thank you – our valued and loyal customers. You have supported us through the years and entrusted us with the noble endeavor of protecting the integrity of your distance learning programs. We are grateful and honored to have this relationship. The second is to share with you why we made the decision to join PSI and what it means for you.

Why did we make this decision?

We believe it is imperative that we provide the most up to date technology and services to our customer base of 450+ customers. In some cases, live proctoring is considered a better option by a course, program, or institution in higher education, or a certification organization. PSI has developed a live proctoring solution that meets the needs of these customers, and integrated with our Remote Proctor Now (RPNow) solution, will allow us to offer our customers the ability to choose the cost-effective solution that meets their particular needs best, all backed a world-class customer support and services organization.

PSI offers a comprehensive solutions approach from test development to delivery to results processing, including pre-hire employment selection, managerial assessments, licensing and certification tests, license management services and professional services.   Their focus on exam integrity and putting the customer first fits perfectly with Software Secure’s principles.

Why PSI?

PSI Services LLC (PSI) provides worldwide testing solutions to corporations, federal and state government agencies, professional associations and certifying bodies. It continues to grow globally with a presence in over 50 countries. PSI recognized Software Secure’s strong team, technology and market expertise; attributes that would enable PSI to compete more effectively in all market segments with a more innovative offering.  Software Secure’s strength in Higher Education dovetails with PSI years of experience and customer base in certification organizations.   PSI’s focus on test security as a priority, complementary product strengths, and global reach fit Software Secure’s needs perfectly. Which brings me to sharing why we believe this is a positive outcome for you.

Our Customers

Since day 1, our goal has always been to create convenient, affordable, scalable and efficient solutions that delight our customers. The Software Secure business has two main segments: higher education and certification/corporate assessments.

  • Higher Education: Working as one team, PSI and Software Secure will be able to serve institutions with the broadest range of proctoring services – including live proctoring. Together, we will be able to drive higher market penetration of online proctoring.
  • Certification/Corporate: PSI’s extensive experience sharpens our assessment delivery capability to drive increased ROI. With a combined base of over 1200 clients, PSI and SSI will be able to better serve this market, from assessment to credentialing.

Most importantly, as a Software Secure customer, we will continue to provide you with the same exceptional service and products you’ve come to expect from us. And we’ll do so as part of one of the world’s leading assessment companies.

The Marketplace

As the online education market has matured, and as testing has evolved –  the needs and requirements of institutions are changing. There is a growing need for integrated solutions that provide unlimited access and scalability. Together, PSI and Software Secure will provide higher education with the broadest product and solution set; and certification organizations and corporations with everything from test delivery to psychometrics and test banks. We are uniquely positioned to provide a complete offering; from the assessment and monitoring of online learners, to the testing of employee competency, all to help support life-long learning.

The future with PSI-Software Secure

The coming together of PSI and Software Secure is significant and we are excited about the future. Let me share a few of the key outcomes of our acquisition:

  • Single Source: With expertise in higher education, certification and licensure assessments, we provide a seamless solution. The PSI-SSI offering will help us continue our market leadership.
  • Shared Vision: We come together with the shared objective of solving the integrity challenge that faces our clients; colleges and universities, certification organizations and corporations.
  • Leading the Pack: Together PSI and Software Secure are best positioned to help the integrity and productivity of the assessment landscape through innovation in remote proctoring and test delivery.

Summing it up . . .

How do we feel about all this? Well, we’re pretty excited this is happening! It’s a great moment for Software Secure – and one that could only have been possible with the people around us – from our talented and dedicated employees to you, the 450+ customers who have supported us over the last 17 years. There will be changes and challenges ahead, but we couldn’t be more optimistic about the path ahead in 2017 and beyond.

Thank you, and looking forward to the future – with integrity!

Warmly,

Douglas M. Winneg
Founder, Software Secure
Senior Vice President, PSI Academic Market
+1 617 658-2831
dwinneg@softwaresecure.com

To read more about PSI’s acquisition of Software Secure in the press release, click here.

PSI SERVICES LLC ACQUIRES REMOTE PROCTORING PIONEER SOFTWARE SECURE, INC.

The Acquisition Expands PSI’s Full Service Testing Footprint into the Academic Marketplace   

Burbank, CA January 10, 2017  PSI Services LLC (PSI),  a worldwide, industry-leading professional testing services provider to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions, today announced that they have acquired Software Secure, Inc. (Software Secure), a  recognized leader in Cloud-based (SaaS) online testing and a pioneer in Record and Review remote proctoring solutions for higher education, K-12 and certification organizations.

The Software Secure acquisition is PSI’s second major investment in the Remote Proctoring space within the last two years – PSI previously acquired Innovative Exams, a leader in Live Remote proctoring and Secure Kiosk testing. The combined acquisitions allow PSI to take a leadership position in providing the marketplace with a full-service solution (best of breed Candidate Authentication, Live Remote proctoring, Record and Review, Automated proctoring, a robust test delivery Engine-Psychometric Consulting, and Digital Badging). The above capability combined with PSI’s worldwide test center solutions yields more choice for all stakeholders.

“The Software Secure acquisition supports PSI’s expansion into the Academic market segment as we look for strategic opportunities to continue our growth,” said Steve Tapp, President and CEO of PSI. “By combining PSI’s extensive testing platform and operational expertise with Software Secure’s patented proctoring solutions and services, PSI is well-positioned to deliver world-class solutions and provide more choice to educators and learners now, and in the future.”

Douglas Winneg, Software Secure CEO, said, “We believe the partnership with PSI to be a perfect fit. The worldwide operational resources and test security experience of PSI combined with our solid track record of growth with over 400+ customers worldwide will provide our customers access to an expanded network of the industry’s best products.”

PSI provides various solutions worldwide through its multiple business channels including talent assessments (of job-seeking candidates as well as employee development programs), licensure testing and license management services (for government regulatory agencies), certification credentialing services (for certifying bodies) and leading academic institutions. PSI offers clients various solutions to measure, assess and identify the skills, traits and abilities of individuals seeking jobs, degrees, licensure or certification credentials.

 About Software Secure

With over 400 customers, Software Secure is the leading provider of secure and cost-effective computer-based testing solutions for any learning environments in higher education, K-12 and certification programs. With award-winning proctoring products that provide authentication and scalable security, the most recognized education institutions turn to Software Secure to help assure the integrity of degrees and credentials earned online – anytime, anywhere. More information is available at www.softwaresecure.com.

 About PSI

PSI Services LLC (PSI) has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions. PSI offers a comprehensive solutions approach from test development to delivery to results processing, including pre-hire employment selection, managerial assessments, licensing and certification tests, distance learning testing, license management services and professional services. More information is available at www.psionline.com.

Further Information

Greg Becker, Executive Vice President
PSI Services LLC
+1 818 847 6180
gbecker@psionline.com

Wake Up, You’re Dying!

In the time it’s taken you to read this title, another few seconds have passed from your life.  That time is gone forever, and it’s never coming back.  As time ticks by, we sit in front of computers, we watch meaningless shows on TV, we play meaningless games on our iPads, we eat, we sleep, and then repeat.

When will you make your mark on the world?  At what point will you stand up and fight for something that matters?  At what point will you take back your life?

Years ago, I worked at a supermarket chain.  On the surface, my job didn’t seem to matter much.  I sat in a windowless office, that was walled up inside another larger windowless office, which sat within a windowless building that had been converted from a warehouse.  Work started at 8:00, but I showed up every day at 5:00 AM, because I was grateful for the job.  As I analyzed data, typed reports, and did many other equally meaningless things, I had an epiphany.  The impact of my job, my individual efforts, could only matter so much.  However, if I could influence others to up their game by even a small margin, the impact would become enormous.

Personnel selection is a path toward having that level of impact.  In the supermarket business there’s something called grating fruit.  When you grate fruit, you rotate it and check for bumps and scrapes.  Any bad fruit is discarded.  Grating fruit matters, because if you go to a grocery store and notice damaged fruit, you might not go back there again.  In fact, in the supermarket industry everything matters.  Margins are so thin, that buyers need to negotiate good contracts, purchasers at the store level need to maintain inventory without overbuying, virtually everything they sell is perishable (especially beansprouts), and planograms need to be flawless, lest profits will tank.  A single supermarket might employ 300 people.  Multiply that across 1,000 locations and you’ve got 300,000 employees that need to be on their game.  According to Hearst Newspapers (2016), average turnover in the supermarket industry is 100%, and the cost of replacing even just one cashier is more than $3,600.  At the industry level, retailers lose more than $23 billion a year due to turnover (Nextera, 2005).

Hiring better people matters.  Hiring people who get up to speed faster, perform better, and stay on the job longer, has a significant impact on organizational success (Cascio & Ramos, 1986; McKinsey, 2000; Schmidt & Hunter, 1983).  My epiphany?  One person can only grate so much fruit.  However, all it takes is one person to put a selection process in place that ensures that you hire better employees.  It’s those new employees, tens of thousands of exceptional workers – fruit graters who make sure every fruit is perfect, cashiers who greet guests a little friendlier, purchasers who ensure you’re never out of stock, and leaders who grew from those entry-level feeder pools, that drive the business toward success.

Today, 15 years later, that business is a Fortune 500 company, and one of my biggest clients.  When I think back on that time, I don’t really remember the windowless office.  What I remember, with a little smile and a lot of fondness, is that I made a difference.


Brad Schneider, Ph.D.Brad Schneider, Ph.D., is Senior Vice President of Talent Assessment at PSI.  Contact him at bschneider@psionline.com  or by phone at 818.847.6180.

Click here for more information about PSI’s assessment solutions.