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Case Studies
RAPIDLY GROWING COMPANY REQUIRES TOP TALENT
The Challenge
US UNWIRED, a major force in the wireless, local service, and Internet industries, was growing at an exponential rate. Management knew that to keep on top of their game, talented employees would be required.
Although the goals were clear, the recruitment staff was buried in the interview process. Recruiters' schedules were packed with interviews, working around the clock merely to keep up with the expanding number of employees needed to keep the business growing. As the business progressed, the problem only got worse.
Turnover was outrageously high, and the training staff was concerned that the quality of new hires was not equal to the demands of the job. US Unwired needed to seize control of the employee selection process and stop spinning their wheels.
PSI's Solution
An employee selection process was established that would allow pre-screening of job applicants for the skills and attitudes required on the job. The assessment process focused on key job competencies - reasoning, problem solving, language skills, attention to detail, and customer service. Only the top "action band" of job applicants was scheduled for interviews. This system allowed recruiters to pre-screen many job applicants at once, and only spend time with those that were likely to be successful on the job.
The Incredible Results
Dramatic Results — Improved "Trainability". The training manager reported that new trainees were able to learn material quickly and were up to speed in a shorter period of time. The Performance differential between pre-screened employees/non-screened employees in their first 90 days of employment was estimated to be $85,050.
Reduced Turnover — In the first year, turnover in the call center was reduced by 41%! Estimates of the cost savings associated with turnover reduction was over $136,000. These savings went directly to the bottom line.
Gain in Productivity — Employees were more productive, getting more done, at a higher quality. Estimated gains in employee productivity were $4,351 per employee.
Future Talent — Most importantly, the company had developed a pool of employees that would allow for future growth. The company could develop talent within the company for future promotions.
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